1. Introduction
Welcome to Southern Cross Travel. These Terms of Service ("Terms") govern your use of the Southern Cross Travel website, mobile applications, and services (collectively, the "Services"). By accessing or using our Services, you agree to be bound by these Terms. If you disagree with any part of the Terms, you may not access or use our Services.
2. Use of Our Services
Southern Cross Travel provides customized travel packages throughout Australia. You must be at least 18 years old to use our Services or have the permission and supervision of a parent or guardian. You agree to provide accurate, current, and complete information during the registration process and to update such information to keep it accurate, current, and complete.
3. Booking and Payments
All bookings are subject to availability and confirmation. Prices are in Australian Dollars (AUD) unless otherwise specified and include applicable taxes. A deposit may be required to secure your booking, with the balance due at specified dates prior to travel. Payment methods accepted include credit cards, bank transfers, and other methods as specified during the booking process.
4. Cancellations and Refunds
Cancellation policies vary depending on the specific travel package, accommodation, and service providers involved. Detailed cancellation terms will be provided at the time of booking. In general:
- Cancellations made 60+ days before departure: Full refund minus administration fee
- Cancellations made 30-59 days before departure: 50% refund
- Cancellations made 14-29 days before departure: 25% refund
- Cancellations made less than 14 days before departure: No refund
Southern Cross Travel reserves the right to cancel any booking due to circumstances beyond our control, including but not limited to natural disasters, political instability, or pandemic restrictions. In such cases, we will offer alternative travel arrangements or a full refund.
5. Travel Insurance
Travel insurance is strongly recommended for all travelers. Southern Cross Travel is not responsible for any losses, damages, or injuries that may occur during your travel. Appropriate travel insurance should be obtained independently of your booking with us. We can provide recommendations for travel insurance providers but are not insurance agents or brokers.
6. Passport, Visa, and Health Requirements
It is the traveler's responsibility to ensure they possess valid travel documents, including passports and visas where required. Southern Cross Travel may provide general information about these requirements but is not responsible for any issues arising from incorrect or expired documentation. Travelers should also ensure they meet any health requirements, including vaccinations, for their destinations.
7. Itinerary Changes
While we make every effort to provide the services as described, Southern Cross Travel reserves the right to modify itineraries, accommodations, or services when necessary due to weather, transportation issues, or other unforeseen circumstances. We will endeavor to provide alternatives of similar quality and value where possible.
8. Liability Limitations
Southern Cross Travel acts as an agent for transportation companies, hotels, and other service providers. We are not responsible for acts or omissions of these third parties. Our liability is limited to the value of the services we directly provide. We are not liable for any indirect, incidental, special, consequential, or punitive damages.
9. Traveler Behavior
Travelers are expected to conduct themselves in a manner that respects local customs, laws, and environments. Southern Cross Travel reserves the right to terminate services to travelers who engage in illegal or disruptive behavior, with no refund provided. Travelers are responsible for any damages they cause and any resulting costs.
10. Intellectual Property
All content on our website and promotional materials, including text, graphics, logos, and images, is the property of Southern Cross Travel or our content providers and is protected by Australian and international copyright laws. You may not reproduce, distribute, or create derivative works from this content without express written permission.
11. User-Generated Content
By submitting reviews, photos, or other content to our platforms, you grant Southern Cross Travel a non-exclusive, royalty-free, perpetual, irrevocable right to use, reproduce, modify, publish, and distribute such content. You represent that you own or have the necessary permissions to grant these rights.
12. Privacy
Your privacy is important to us. Our collection and use of personal information is governed by our Privacy Policy, which is incorporated into these Terms by reference.
13. Governing Law
These Terms are governed by and construed in accordance with the laws of Victoria, Australia. Any disputes arising from these Terms will be subject to the exclusive jurisdiction of the courts in Melbourne, Victoria, Australia.
14. Changes to Terms
Southern Cross Travel reserves the right to modify these Terms at any time. Changes will be effective immediately upon posting on our website. Your continued use of our Services after any changes indicates your acceptance of the modified Terms.
15. Contact Information
If you have any questions about these Terms, please contact us at:
Southern Cross Travel
92 Collins St, Melbourne VIC 3000, Australia
Email: [email protected]
Phone: +61 3 9045 1186