Introduction
Southern Cross Travel ("we," "our," or "us") is committed to protecting your privacy and the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our travel services. Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the site or use our services.
Information We Collect
We collect personal information that you voluntarily provide to us when you register on the website, express interest in obtaining information about us or our products and services, participate in activities on the website, or otherwise contact us. The personal information that we collect depends on the context of your interactions with us and the website, the choices you make, and the products and features you use.
Personal Information
The personal information we collect may include the following:
- Name and Contact Data: We collect your first and last name, email address, postal address, phone number, and other similar contact data.
- Credentials: We collect passwords and similar security information used for authentication and account access.
- Payment Data: We collect data necessary to process your payment if you make purchases, such as your payment instrument number (such as a credit card number), and the security code associated with your payment instrument.
- Travel Preferences: We collect information about your travel preferences, including destination preferences, accommodation preferences, and special requests.
- Identification Documents: For international travel, we may collect passport information, visa details, and other required identification documents.
Automatically Collected Information
We automatically collect certain information when you visit, use, or navigate our website. This information does not reveal your specific identity but may include:
- Device and usage information
- IP address
- Browser and device characteristics
- Operating system
- Language preferences
- Referring URLs
- Information about how and when you use our website
This information is primarily needed to maintain the security and operation of our website, and for our internal analytics and reporting purposes.
How We Use Your Information
We use personal information collected via our website for a variety of business purposes described below. We process your personal information for these purposes in reliance on our legitimate business interests, in order to enter into or perform a contract with you, with your consent, and/or for compliance with our legal obligations. We indicate the specific processing grounds we rely on next to each purpose listed below.
We use the information we collect or receive:
- To facilitate account creation and authentication. If you choose to create an account with us, we use the information you provide to manage your account and provide you with account-related features.
- To process your bookings and transactions. We use your information to process transactions and send you related information, including confirmations and invoices.
- To send administrative information to you. We may use your personal information to send you service and new feature information and/or information about changes to our terms, conditions, and policies.
- To respond to user inquiries and offer support. We may use your information to respond to your inquiries and solve any potential issues you might have with the use of our services.
- To send you marketing and promotional communications. We may use your personal information for marketing purposes, if this is in accordance with your marketing preferences. You can opt-out of our marketing emails at any time.
- To improve our website. We may use feedback you provide to improve our products and services.
- To protect our services. We may use your information as part of our efforts to keep our website safe and secure.
- To enforce our terms, conditions, and policies.
- To respond to legal requests and prevent harm. If we receive a legal request, we may need to inspect the data we hold to determine how to respond.
Disclosure of Your Information
We may share information we have collected about you in certain situations. Your information may be disclosed as follows:
Compliance with Laws
We may disclose your information where we are legally required to do so in order to comply with applicable law, governmental requests, a judicial proceeding, court order, or legal process, such as in response to a court order or a subpoena (including in response to public authorities to meet national security or law enforcement requirements).
Vital Interests and Legal Rights
We may disclose your information where we believe it is necessary to investigate, prevent, or take action regarding potential violations of our policies, suspected fraud, situations involving potential threats to the safety of any person and illegal activities, or as evidence in litigation in which we are involved.
Service Providers
We may share your information with third-party vendors, service providers, contractors, or agents who perform services for us or on our behalf and require access to such information to do that work. Examples include payment processing, data analysis, email delivery, hosting services, customer service, and marketing efforts. These third parties are contractually obligated to keep your information secure and to use it only for the purposes specified in our agreement with them.
Travel Partners
To arrange your travel, we may need to share your information with our travel partners, including airlines, hotels, tour operators, and transportation providers. We only share the information necessary to complete your travel arrangements.
Business Transfers
If we are involved in a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction. We will notify you via email and/or a prominent notice on our website of any change in ownership or uses of your personal information, as well as any choices you may have regarding your personal information.
Your Rights and Choices
You have certain rights regarding your personal information. These include:
Access and Data Portability
You can request copies of your personal information. You may request that we disclose what personal information we collect, use, disclose, and sell about you specifically and the right to have this information provided to you or another specified entity in a commonly used, machine-readable format.
Correction
You can request that we correct inaccurate or incomplete information we have about you.
Deletion
You can request that we delete any personal information we have collected about you, subject to certain exceptions where retention is required by law or for legitimate business purposes.
Opt-out of Marketing Communications
You can unsubscribe from our marketing and promotional communications at any time by clicking on the unsubscribe link in emails or by contacting us. You will continue to receive service-related emails.
Security of Your Information
We use administrative, technical, and physical security measures to help protect your personal information. While we have taken reasonable steps to secure the personal information you provide to us, please be aware that despite our efforts, no security measures are perfect or impenetrable, and no method of data transmission can be guaranteed against any interception or other type of misuse. Any information disclosed online is vulnerable to interception and misuse by unauthorized parties. Therefore, we cannot guarantee complete security if you provide personal information.
Data Retention
We will only keep your personal information for as long as it is necessary for the purposes set out in this privacy policy, unless a longer retention period is required or permitted by law (such as tax, accounting or other legal requirements). When we have no ongoing legitimate business need to process your personal information, we will either delete or anonymize it.
Children's Privacy
Our website is not intended for children under 16 years of age. We do not knowingly collect personal information from children under 16. If you are under 16, do not use or provide any information on this website. If we learn we have collected or received personal information from a child under 16 without verification of parental consent, we will delete that information.
Changes to This Privacy Policy
We may update our privacy policy from time to time. We will notify you of any changes by posting the new privacy policy on this page and updating the "Last Updated" date. You are advised to review this privacy policy periodically for any changes. Changes to this privacy policy are effective when they are posted on this page.
Contact Us
If you have any questions or concerns about this privacy policy, please contact us at:
Southern Cross Travel
92 Collins St, Melbourne VIC 3000, Australia
Email: [email protected]
Phone: +61 3 9045 1186